Lomi Bet Privacy Policy

Before you submit an identity document or request a withdrawal, you should understand why that information is needed and how it will be handled. Lomi Bet respects your privacy and is committed to protecting personal information. We collect account, verification, payment, betting, device and communication data to provide services, protect accounts and meet applicable obligations. For questions about Lomi Bet personal data, use Contact Us.

This policy covers the website, mobile version, app, account services, betting products, games, Keno, bonuses, payments, support channels and communications. It applies to registered players, visitors who only browse, and people who contact support before registration, whether in Addis Ababa or elsewhere in Ethiopia. “Personal data” means information that identifies you or can reasonably be linked to you; “processing” means collecting, using, storing, sharing or deleting it.

Who We Are

Lomi Bet provides online betting and gaming services for eligible adults in Ethiopia, subject to applicable Ethiopian laws and regulations, relevant license conditions and regional restrictions. For operator identification, consult About Us. Review License & Regulation and check the competent authority’s latest information to verify current licensing and regulatory status; this policy does not itself establish regulatory approval.

Information We Collect

The information required depends on your interaction with the service. Browsing can generate technical records without an account; registration, payments and verification require additional information. Collection should be limited to what is needed for lawful, security, operational and regulatory purposes.

• Account data: name, phone number, email address, date of birth, username and password-related security data.
• Verification data: identity documents, age-check results, customer due diligence information and fraud-prevention records. KYC, or “Know Your Customer”, means checks used to confirm identity and eligibility.
• Transaction data: deposits, withdrawals, payment method details, payment authorization, balance history and bonus activity.
• Betting and gaming data: stakes, odds, results, sports bets, live betting activity, Keno entries and game sessions.
• Technical data: IP address, device type, browser, operating system, app version, cookies and log files.
• Communication data: support messages, complaints, emails, chat logs and call information, including recordings where applicable and appropriately disclosed.
• Responsible gaming data: limits, self-exclusion requests, relevant risk indicators and account restrictions.

Do not send unrelated sensitive information or another person’s documents. Submit verification material only through an authorized service channel and only when requested for a stated purpose.

How We Use Personal Data

We process information to create and manage accounts, confirm identity and age eligibility, enable secure login, process deposits and withdrawals, and settle bets, winnings, bonuses and promotions. For example, account-holder information and transaction records may be checked before a withdrawal is approved.

Betting account data also supports investigations into suspected fraud, multiple accounts, payment abuse, bonus abuse and unusual betting patterns. A review may compare payment activity with account access records; an unusual pattern is not, by itself, proof of wrongdoing.

Other purposes include improving website, app, game and support performance; sending important service notices; resolving complaints; and applying responsible betting measures. Records may support legal, tax, accounting, anti-money laundering, licensing and regulatory duties where applicable. Marketing is sent only where permitted, with available opt-out options. Opting out does not stop essential account or security messages.

Legal Basis / Lawful Reasons

Depending on the activity and applicable law, processing may be necessary to provide requested services, comply with legal obligations, protect users and the platform, prevent fraud or resolve disputes. Where consent is required, we seek it for the relevant purpose. Withdrawing consent affects consent-based processing, not records that must lawfully be retained for another reason.

The specific lawful reason must reflect the processing concerned and the applicable regulatory framework. You can ask for an explanation of the reason used for a particular activity; this privacy policy in Ethiopia does not assume that every legal basis applies to every record.

Cookies and Tracking

Cookies are small files saved on your device. Together with similar technologies, they may keep you logged in, protect sessions, remember preferences, analyse traffic, improve page performance and support marketing measurement where allowed. App technologies may serve comparable functions. Non-essential tracking should follow applicable consent requirements.

See the Cookie Policy for further information. Blocking essential cookies may affect sign-in or payment functions; changing browser settings does not necessarily change tracking preferences within an app.

Data Sharing

Lomi Bet does not sell personal data as a product. Where necessary, information may be shared with payment processors, identity verification providers, hosting and cloud infrastructure providers, analytics and security services, customer support tools and professional advisers. These third-party service providers are outside organisations that perform specific tasks for the service.

Access should be limited to the purpose for which information is shared and governed by appropriate confidentiality, security and contractual requirements. Data may also be disclosed to regulators, law enforcement or courts when legally required. A verification provider, for example, may need identity information but not unrelated support conversations.

International Transfers

Some providers may store or process information outside Ethiopia. Any international transfer must follow applicable legal requirements and suitable safeguards, including appropriate arrangements governing access, security and permitted use. You may contact us to ask about overseas processing relevant to your information and the safeguards that apply.

Data Storage and Retention

Information is retained only as long as necessary for account operation, legal obligations, financial records, dispute resolution, fraud prevention, responsible gaming records and regulatory requirements. Retention depends on the type of record and its purpose, rather than a single period for all player information.

Closing an account does not automatically erase every record. An unresolved payment dispute or a self-exclusion restriction may justify continued retention where lawful. Records no longer needed should be securely deleted or anonymised, with backup copies managed through appropriate retention procedures.

Security Measures

Our approach to Lomi Bet data protection uses reasonable technical and organisational measures. Depending on the system and risk, these may include encryption where appropriate, access controls, secure login systems, monitoring, staff confidentiality duties, backups, fraud detection and internal handling procedures. No online service or transmission method can promise complete protection.

You also contribute to Lomi Bet account security. Use a unique password, do not share verification codes, and sign out on shared devices. Before using Lomi Bet login, check the website address against verified operator information. Obtain any app or APK only through a confirmed official source, and report unexpected login alerts or unfamiliar transactions promptly.

User Rights

Depending on applicable data protection laws, you may request access to your information, correction, deletion, restriction, objection or details about processing. Some requests may be limited where records are required for legal, financial, security or regulatory reasons. Identity checks may be needed to prevent disclosure to someone else.

1. Step 1: Use the official support channel and identify the privacy question or right you wish to exercise.
2. Step 2: Provide enough account information to locate the relevant records, but never send your password.
3. Step 3: Complete any necessary identity check and retain the response or complaint reference.

Ask for the reason if a request cannot be fulfilled, or for the applicable complaint-handling procedure if a concern remains unresolved. Questions about Lomi Bet privacy can also be raised before you register.

Age Restrictions and Children’s Data

Services are intended only for eligible adult users. Lomi Bet must not knowingly collect personal data from underage users. Age verification helps enforce this restriction. If a parent, guardian or user believes an underage person has submitted information, contact support so the account and records can be reviewed. See the Age Restriction Policy.

Responsible Gaming and Account Restrictions

Account activity, limits, self-exclusion requests and relevant risk indicators may be processed to support responsible gaming and enforce platform rules. Necessary restriction records may remain after account closure to help prevent access contrary to an exclusion. Access to this information should be limited to appropriate personnel and providers. Read Responsible Gaming for related controls.

Terms, Bonuses, and Payments

Privacy rules work alongside the Terms and Conditions, bonus conditions, payment checks and anti-fraud controls. Before registering or authorizing a payment, review eligibility requirements, KYC requirements, transaction limits, disclosed fees, processing times and the withdrawal procedure.

When comparing browser and app access, check the available functions and stated verification requirements rather than assuming one route needs fewer checks. Bonus eligibility reviews may use account and promotion history; keep transaction references for payment enquiries.

Updates to This Policy

This policy may change when services, laws, security practices or processing activities change. Where required, material changes will be communicated through an appropriate service channel, and fresh consent sought where necessary. Review the current policy before providing new categories of information, and ask support to clarify any change that affects you.